If you're ordering something and you want the best chance for it's arrival for x-mas, add RUSH SHIPPING! (search it)
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If you're ordering something and you want the best chance for it's arrival for x-mas, add RUSH SHIPPING! (search it)
Cart 0

We get A LOT of questions about your orders, so we thought we'd list out some of your frequently asked questions below.

In which order are VoV releases shipped?

  • 1st - single record orders (VoV variants ship first)
  • 2nd - multi orders of the release
  • 3rd - release + other line items

Where are you located?

  • We are located in Ontario, Canada.

Who do you ship through?

  • Canada - Stallion Express
  • USA - 3rd party handed off to USPS
  •  UK - We ship to the UK, and our products can also be purchased at chipfreq.co.uk

What is the status of my VoV release order?

  • We keep these ETAs updated on the individual product pages. The most up-to-date status will always be found at the top of the page.

What is the status of my distro order?

  • Unfortunately, we don’t have any additional information than what’s on the product page. But we make sure to ship any distro titles as soon as we get them!

What are Very Ok Services?

  • Very Ok Services can be bought to remove the record from the jacket and place both the record and all discs in one bag before shipping.
  • Please ensure you select the option with the correct number of records for each item in your order.
  • NEW! Removing Records & Adding Poly Bags are now under the same service.

What are quarters?

  • We use quarters to estimate when products are going to ship.
    • Q1 - January to March
    • Q2 - April to June
    • Q3 - July to September
    • Q4 - October to December

I saw another vinyl I'm interested in, can I add it to my order?

  • As long as your order hasn’t shipped yet, we’d be happy to add it to your order. Please email orders@veryokvinyl.com

Can I change my address?

  • As long as your order hasn’t shipped yet, you can edit your address in your orders page.

When do in-stock orders ship?

  • We pack and ship orders once a week - generally on Mondays or Tuesdays. In stock orders will take up to 2 weeks to ship out.

I got a shipping notification, but it hasn't updated at all. What's happening with my order?

  • Shipping companies send notifications as soon as we print the shipping label, but it can take up to two weeks for the package to get dropped off and the tracking link to show updates.

My tracking link was updating, but it's stopped!

  • Reach out to orders@veryokvinyl.com within 3 weeks of the last update so we can help!

Are there going to be any added duties or import fees to receive my order?

  • Please note: Import fees/duties are the responsibility of the buyer.

Is "insert specific title here" in stock?

  • If the title is still listed on the website and can be added to your cart, it's in stock. 

The ETA listed on the website for my product has passed, why haven't I received my product yet?

  • The ETA listed on the product page is just that, an estimated time of arrival. The shipping times listed are always approximate, not guaranteed, and we ship orders out as soon as we can once the items arrive.
How can I track my order once it has shipped?
  • A notification email is sent as soon as we ship your order with a tracking link. We always suggest using this link (instead of the order status page) for the most accurate updates!

            If you still have a question, please contact us.
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